Frequently asked questions

Full payment is required upfront before your clean, unless an alternative arrangement has been agreed in advance. We accept bank transfer and other payment methods agreed at booking.

Please give at least 48 hours’ notice. Cancellations with less notice may incur a charge of up to £100. If access cannot be provided at the agreed time, this may also be treated as a late cancellation.

Yes, unless otherwise arranged. Please tell us in advance about allergies, sensitivities, pets or product preferences. Use of your own products or equipment must be agreed beforehand.

Contact us within 24 hours and explain which areas need attention. We will review work included in your booking and, where appropriate, arrange a complimentary re-clean of affected areas, subject to availability.

Yes, Elivate Cleaning is fully insured. Any accidental damage or concerns must be reported within 48 hours so we can investigate.

You must ensure access at the agreed time. If you cannot attend, please agree arrangements for keys, entry codes or alternative access with us beforehand.