Elivate Cleaning – Terms & Conditions
1. Our Services
Elivate Cleaning provides professional cleaning services designed to maintain clean, fresh and well-presented homes and properties.
Our services are carried out according to the package and requirements agreed at the time of booking.
Any additional services not included in the original booking must be agreed in advance and may incur an additional charge.
We reserve the right to refuse or rearrange a cleaning appointment if the property presents a health or safety concern to our cleaners, including hazardous materials, pest infestations or unsafe working conditions.
2. Bookings & Payments
All bookings must be agreed and confirmed with Elivate Cleaning before the scheduled appointment.
Full payment is required upfront before the cleaning service takes place, unless an alternative payment arrangement has been agreed with Elivate Cleaning in advance.
We accept the following payment methods:
Bank transfer.
Other payment methods agreed with us at the time of booking.
Your booking will be considered confirmed once the required booking arrangements and payment have been completed.
Prices are agreed based on the information provided about the property, its size, condition and the type of cleaning requested.
If the property condition or requirements differ significantly from the original description, we reserve the right to discuss an adjustment to the price before proceeding with any additional work.
Any additional charges will always be communicated and agreed with the customer beforehand.
3. Cancellations & Rescheduling
We kindly request at least 48 hours' notice if you need to cancel or rearrange your appointment.
Cancellations made with less than 48 hours' notice may be subject to a cancellation charge of up to £100.
If a customer is not present and access cannot be provided at the agreed appointment time, this may also be treated as a late cancellation.
Where possible, we will always try to arrange an alternative appointment.
Any refunds relating to cancellations will be considered based on the circumstances and the notice provided.
4. Property Access & Keys
Customers are responsible for ensuring that our cleaning team can access the property at the agreed time.
If you are unable to attend the property, arrangements for keys, entry codes or alternative access must be agreed with us beforehand.
Any keys provided to Elivate Cleaning will be handled responsibly and securely.
Please inform us in advance of any alarm systems, entry instructions or special access requirements.
5. Cleaning Products & Equipment
Elivate Cleaning will provide the necessary cleaning products and equipment required to carry out the agreed service, unless otherwise arranged.
We aim to use suitable, effective cleaning products while taking care of your property and its surfaces.
Customers must inform us before the appointment of any allergies, sensitivities, pets or specific product preferences.
If you request that we use your own cleaning products or equipment, this must be agreed beforehand. We cannot guarantee the performance of products supplied by customers.
6. Our Quality Commitment
At Elivate Cleaning, we take pride in delivering a reliable, thorough and professional cleaning service.
We do not believe in rushing through jobs simply to finish quickly. Our focus is on attention to detail, consistency and making sure the agreed cleaning tasks are completed to a high standard.
If you are unhappy with any aspect of your clean, please contact us within 24 hours of the appointment, explaining which areas require attention.
Where the concern relates to work included in your original booking, we will review the matter and, where appropriate, arrange a complimentary re-clean of the affected areas, subject to availability.
This does not cover additional tasks outside the agreed service, pre-existing damage or normal wear and tear.
7. Customer Responsibilities
To help us provide the best possible service, customers are responsible for:
Ensuring the property is accessible at the agreed appointment time.
Providing working electricity and running water.
Informing us of any fragile, valuable or sentimental belongings.
Advising us of pets, allergies or any specific cleaning requirements.
Informing us of any existing damage or areas requiring special care.
Ensuring that the property is reasonably safe for our cleaners to work in.
8. Insurance & Liability
Elivate Cleaning takes reasonable care when working within customers' properties and handling household belongings.
Any accidental damage or concerns must be reported to us within 48 hours of the cleaning appointment so that we can investigate the matter.
We will assess any reported issues fairly and take appropriate steps to resolve them.
We cannot accept responsibility for pre-existing damage, normal wear and tear, faulty fixtures, unstable furniture or issues caused by circumstances outside our reasonable control.
Our liability will be assessed in accordance with applicable law and any relevant insurance cover.
9. Complaints & Customer Support
Customer satisfaction is important to us.
If you have any concerns about your booking or cleaning service, please contact us directly. We aim to respond professionally and resolve any issues as quickly and fairly as possible.
Email: hello@elivatecleaning.co.uk
Telephone: 07858 228076
10. Data Protection & Privacy
Any personal information provided to Elivate Cleaning will be handled responsibly and in accordance with applicable UK data protection legislation.
Customer information will only be used where necessary to manage bookings, provide services and communicate with customers, in line with our Privacy Policy.
11. Changes to These Terms
Elivate Cleaning reserves the right to update these Terms & Conditions when necessary to reflect changes to our services, business practices or legal requirements.
The terms applicable at the time of your booking will generally apply to that service.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to our services will be dealt with in accordance with the applicable laws of England and Wales.
Contact Elivate Cleaning
Elivate Cleaning Solutions
Email: hello@elivatecleaning.co.uk
Telephone: 07858 228076
Thank you for choosing Elivate Cleaning. We appreciate your trust in our team and look forward to providing you with a reliable, thorough and professional cleaning service.